PRODUCT SUPPORT SERVICES

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PanelClaw is known in the industry for its comprehensive and trusted flat roof product support services. We don't rest until your project is complete. Every PanelClaw product is backed by our team of flat roof specialists. We offer:

  • from scratch racking portion array layout services
    • Complete our Project Intake Form; Send us your layout or send us an address, attach a module cut sheet, and we can deliver:
      • a full array layout and ballast drawing
      • racking bill of materials
      • full, third-party stamped racking permit packages for wind and seismic (US only)
    • Complete, professional Racking Construction Drawing sets for every project
    • AutoCAD building-blocks for each product for any partner that wishes to complete their own array layouts
  • complimentary array layout best practices webinars to help designers avoid common racking design pitfalls
  • permitting support services
    • Full complimentary racking red-line permitting support
    • Our Applications Engineers and Sales experts, with your permission, interact directly with the Authorities Having Jurisdiction to answer all racking related questions needed to help you receive building permits and complete final permitting inspections
  • UL 2703 "new module listing program" to support module manufacturers world-wide in adding their modules to PanelClaw's ANSI/UL 2703-2015 product listings
  • complimentary installer training for projects over 500kW
  • order management support provided by our world-class operations support helps our partners manage project pull-in and pull outs as well as BOM changes
  • field array layout changes support
  • roofing manufacturer and FM Global support
    • PanelClaw works with you, roofing manufacturers, FM Global and building owners to ensure existing roof warranties are maintained on every project.